Amr Hegazy

Leading a cross-functional technical team, overseeing cloud infrastructure strategy, service delivery, and DevOps transformation across the group's portfolio. Managing project workflows through Jira (Epics, Sprints, Kanban boards) and Confluence for documentation and knowledge sharing. Defining RTO/RPO targets for disaster recovery planning, measuring ROI on cloud migration initiatives, and establishing SLA frameworks for internal and external service commitments. Driving adoption of IaC practices using Terraform for Cloudflare security modules (WAF, DNS, TLS, origin rules, bulk redirects), managing Kubernetes workloads with Helm-based deployments on AWS (EKS, EC2, RDS, S3, CloudFront, Route53), and implementing Microsoft 365 security policies including Intune device management, Defender for Endpoint, and Entra ID conditional access. Mentoring engineers, conducting capacity planning reviews, and aligning infrastructure roadmaps with business objectives.

As a Senior Infrastructure Engineer, I bring extensive expertise in networking, VoIP, cloud solutions, security, firewall management, Linux servers, virtualization, and IT automation. I specialize in designing, implementing, and maintaining secure, high-performance, and scalable IT infrastructures that support business growth and operational efficiency. My experience extends to cloud platforms (Azure, AWS), where I design infrastructure solutions, implement Infrastructure as Code (IaC), and ensure application scalability and reliability. My skill set includes virtualization technologies, Docker, Kubernetes, and cloud-native applications, enabling seamless deployment and orchestration of modern workloads. I have a strong background in firewall and network security management, ensuring IT environments remain resilient against cyber threats. Additionally, I leverage automation tools and scripting to optimize IT operations, reduce manual overhead, and enhance system reliability. With a deep understanding of cybersecurity, cloud computing, and modern infrastructure solutions, I drive strategic IT initiatives that align with business objectives, focusing on innovation, performance optimization, and proactive security.

Directed GPS/AVL service operations and coordinated between technical teams to enhance fleet management solutions across the organisation's transportation network.

Delivered enterprise infrastructure solutions for telecom clients. Managed Azure and on-premises hybrid environments (Azure AD Connect, Exchange Online migration), virtualised infrastructure (VMware vSphere, Hyper-V), implemented backup strategies with Veeam, and maintained firewall/VPN configurations across Fortinet, Sophos, and Mikrotik platforms. Administered Microsoft 365 tenants including Exchange Online, SharePoint, and Teams.

Engineered and maintained enterprise VoIP infrastructure including Asterisk/FreeSWITCH PBX systems, SIP trunking, and contact centre platforms (Xcally, 3CX). Designed network security architectures and QoS policies for voice traffic optimisation.

Provided technical support and resolved network issues within the ministry's IT infrastructure, managing Active Directory, DNS, DHCP, Group Policy, and endpoint security across 500+ users.

Administered systems and networks for multiple clients, managing server infrastructure, performing hardware maintenance, and ensuring uptime across Windows and Linux environments.