Amr Hegazy

About

Summary

With over 15 years of progressive experience in IT infrastructure, network engineering, and DevOps leadership, I have successfully driven enterprise-scale projects from conception to delivery. I excel at translating complex technical challenges into streamlined, scalable solutions—always with a focus on reliability, security, and innovation. Guided by ITIL principles, I thrive in collaborative environments where cross-functional teams come together to deliver exceptional results.

Personal Information

Place of birth: Alexandria, Egypt
Nationality: Egyptian
Residency: Riyadh, Saudi Arabia
Marital status: Married

Education

Sep 2007 – 2011

Bachelor of Industrial Education, Electronics Technology
Focused on electronics, communications and auto‑control (microcontroller projects).

Sep 2002 – 2007

Alexandria Advanced Technical School, Electronics department
Five‑year technical education programme concentrating on electronics.

Work Experience

Technical Services Leader

Saudi Edarah Group

Jan 2025 – Present

Leading technical services and overseeing infrastructure projects to ensure reliable service delivery and continuous improvement.

IT Infrastructure Engineer

Sana Software (Egypt)

Nov 2020 – Dec 2024

Managed on‑premises and cloud infrastructure modules including high availability, load balancing and proxy services.

AVL/GPS Service Director

Al‑Bassami Group (KSA)

Jun 2020 – Aug 2020

Directed GPS/AVL service operations and coordinated between technical teams to enhance fleet management solutions.

Senior System Engineer

MaxMedia (STC Partner) (KSA)

2017 – Jun 2020

Served as a senior system engineer supporting enterprise network infrastructure and delivering reliable services for clients.

Senior Network/VoIP Engineer

O2run Systems (KSA)

2014 – 2017

Engineered and maintained network and VoIP systems for enterprise customers ensuring service quality and security.

Technical Support Engineer

Ministry of Labour (Libya)

Jan 2012 – 2014

Provided technical support and resolved network issues within the ministry’s IT infrastructure.

System Administrator

Delta System Integrator

Jun 2009 – 2012

Administered systems and networks for clients, managing server infrastructure and ensuring uptime.

Skills

DevOps

Containerization & orchestration with Docker and Kubernetes
CI/CD pipelines using Jenkins and GitLab CI
Cloud services on AWS and Azure (EC2, S3, RDS, EKS)
Monitoring and logging with Prometheus, Grafana and ELK Stack
Version control using Git, GitHub and Bitbucket
Infrastructure as Code: Terraform and AWS CloudFormation
Security best practices and compliance audits
Networking fundamentals including firewalls, load balancers and VPNs
HTTP protocol, REST APIs, webhooks and SSL/TLS termination

System & Network

Full‑stack system and network administration from underlay network to applications
Over 10 years of experience with Windows and Linux/Unix systems
Microsoft 365 Suite and Microsoft Defender XDR
ITOM tools such as ManageEngine (OpManager, Site24x7), SolarWinds Orion and Zabbix
Storage protocols (SAN/NAS) for backup, replication and file sharing
Network security: firewalls, security profiles and X.509 PKI certificates (Fortinet, Sophos, PaloAlto, Mikrotik, PFsense and Opnsense)
SASE models with Cloudflare, Tailscale and Zscaler platforms
VPN protocols (L2/L3) and zero‑trust strategies
Tunnelling and service exposure (Teleport, NetBird, Twingate and Tailscale using WireGuard)
Database administration: MySQL and PostgreSQL
High‑availability, load balancing, proxy and reverse proxy setup
Virtualization: Proxmox (KVM/QEMU), VMware vSphere and Hyper‑V
Cloud computing: AWS, Azure and Google Cloud
Microservices management on containers and Kubernetes
Scripting and automation for infrastructure management

VoIP

Design and support of voice network hardware and software
Understanding voice metrics (delay, jitter, packet loss) and NAT traversal
Signalling protocols: SIP, SDP, H.323, IAX and MGCP
Media protocols: RTP, SRTP, ZRTP and RTCP
Traditional telephony: ISDN, PRI, BRI, FXO/FXS, POTS and PSTN
SIP messages, dialogues and transactions
Trunk, dial plan and endpoint management; SIP trunk integration
SIP components: Kamailio, OpenSIPS; PBX & media servers (Asterisk, FreeSWITCH)
SIP security (TLS, X.509 PKI, RSA, TLS‑ciphers) via OpenSSL/Easy‑RSA
Session border controllers: Ribbon and Audiocodes
Contact centre platforms: Xcally and 3CX (inbound, outbound, dialer and IVR integrations)
UCaaS platforms: Microsoft Teams, Zoom, Google Meet and PSTN/SIP integration via SBCs
Fax solutions: T.38 and fax pass‑through
Vendor experience: Cisco, Avaya, Polycom, Yeastar, Grandstream and Fanvil

Networks & Platforms

Operating systems: Cisco IOS, Windows Server, CentOS, Debian
DevOps environments: Docker Swarm, Kubernetes, OpenShift, Rancher and Vagrant
Virtualization & cloud: VMware vSphere, Hyper‑V, Citrix Xen, KVM, CloudStack and OpenStack
IP telephony/VoIP: Issabel/FreePBX/Asterisk/FreeSWITCH, call centres, Cisco (CME, CUCM, CUBE), Avaya (IP Office, Aura), Yeastar, Grandstream
VoIP protocols: SIP, H.323, IAX2, RTP and SRTP
VPN protocols: IPsec, OpenVPN, WireGuard, SSL VPN, L2TP, SSTP
Firewalls/VPN: Fortinet, Mikrotik, PfSense, Sophos, Pepwave, Draytek
Backup systems: Veeam Backup & Replication, UrBackup and Duplicati
Network monitoring: SNMP, WMI, Syslog, NetFlow, IP SLA, SPAN, Wireshark, Nmap and Sngrep
Network services: DHCP, DNS, FTP, TFTP, NTP, NAT, SSH, Telnet, OSPF
Network security & optimisation: ACLs, port security, QoS, rate‑limiting, policy routing, traffic policing, DHCP snooping
Wireless LAN: 802.11g/n/ac/ax
Layer 2 protocols: Ethernet, VLANs, EtherChannel
Storage protocols: RAID, iSCSI, NFS, LVM, Fibre Channel, ZFS, Ceph

Courses & Self‑Study

System / Network

MCSE – Microsoft Certified System Engineer
RHCE – Red Hat Certified Engineer
CCNA – Cisco Certified Network Associate

VoIP

Xcally Certified Associate
3CX Advanced Certified Engineer
Quick Start OpenSIPS 3.2

Other Areas

Emerging technologies and innovation trends
Networking & computer hardware components
Virtualization & DevOps platforms

About

Summary

Personal Information

Education

Sep 2007 – 2011

Sep 2002 – 2007

Work Experience

Skills

DevOps

System & Network

VoIP

Networks & Platforms

Courses & Self‑Study

System / Network

VoIP

Other Areas

Contact